Welcome to the Deepak Prakashan Online Business Marketplace Program. These Terms are between you and Deepak Prakashan Services and govern our respective rights and obligations. Please note that your use of the Deepak Prakashan website are also governed by the agreement listed as well as all other applicable terms, conditions, limitation, and requirement on the Deepak Prakashan website, all of which (as changed over time) are incorporated into these terms. If you sign up for a membership, you accept these terms, conditions, limitations and requirement.

HOW CAN A CUSTOMER SUBMIT AN ESCALATION REQUEST TO Deepak Prakashan?

Customers can submit a customer service escalation request for a Online Business Marketplace transaction (“Customer Service Escalation Request”) via the “Help” section of the Deepak Prakashan Site. The “Help” section will include the Deepak Prakashan Online Business Marketplace Program Customer Service Policy as well as instructions and a web form for filing a request.

WHEN CAN A CUSTOMER SUBMIT A CUSTOMER SERVICE ESCALATION REQUEST TO Deepak Prakashan?

Deepak Prakashan expects customers to work directly with Retailer for any issues that may arise prior to or after delivery of any Products. However, in situations where a customer feels he or she has not been adequately assisted by Retailer, the customer can submit a customer service Escalation Request to Deepak Prakashan’s Customer Service Department.

A customer can submit a customer service Escalation Request during the 60-day period commencing seven (7) days following the maximum Estimated Delivery Date set forth in the customer’s Order confirmation email for the Product(s) at issue.

A customer may not submit more than five (5) lifetime customer service Escalation Requests for Products purchased through Deepak Prakashan’s Online Business Marketplace Program.

WHAT PURCHASES ARE COVERED UNDER THE Deepak Prakashan ONLINE BUSINESS MARKETPLACEUSTOMER SERVICE POLICY?

The Deepak Prakashan Online Business Marketplace Customer Service Policy covers Products purchased from the DeepakPrakashan.in Site that meetthe following criteria:

• Customer did not receive one or more Products from an Order;

• Product(s) received by Customer are materially different from what was shown on the DeepakPrakashan.in Site, including without limitation, for the reasons set forth below. Please note that this escalation criteria does not extend to cases where a Customer is simply disappointed with a Product. DeepakPrakashan.in will determine whether a Product received by a Customer is “materially different” at its sole discretion.

• Damaged Product

• Wrong version / edition

• Product condition/details not as described during purchase

• Wrong Product delivered

• Product was returned per Retailer’s return instructions but no refund or replacement was received by Customer.